I called a couple weeks ago and they told me I wasn't eligible yet because it hadn't been six months. It has been six months, it was November when I started using it. Well, they didn't start counting until I had fully paid for the machine, I was only "renting" it before that. So I wasn't eligible until the end of the month.
Anyway, the mask is cracked, but it wasn't touching my face so I decided not to pursue it further, just to call at the end of this month. It's the end of the month, it's a Monday, and I was on hold for a long time.
You know how it is on Mondays? Everyone waits until Monday to take care of all their emergencies and I guess there were a lot of CPAP emergencies over the weekend, because I was on hold for 10 minutes.
Then the company had to transfer me to my HMO's CPAP call center (snort of derision). A pleasant person came on the line and I was about to ask him to speak up (because that's what old people do), and I was cut off.
I'm sitting here now wondering if they can connect my name and address to my phone number and if they'll call me back. I should've gotten a better number when I called earlier this month, because I think I can just call my HMO and skip the CPAP company, but I'm not privy to that information at the moment.
So here I sit. Now, after working on this blog a bit, switching out the laundry, and taking a shower, it's become apparent to me they did not connect the dots and call me back.
I guess they figured it was my problem. Hmmm? Sounds like the attitudes of the three people I reside with.